Pre-Orders
Pre-ordering a product refers to when you purchase a product before it has been produced. Once the pre-order period is over, production for the product will begin.
If your order contains pre-ordered items and in-stock items, everything will ship together once the pre-ordered items have been received. If you would like to receive the in-stock products immediately, please order it separately.
Shipping Policy
Processing time (the time it takes us to prepare your order and ship it) is currently 3-7 days for in-stock items. Please refer to the pre-order policy below for orders containing pre-ordered items.
You will receive a shipping email notification containing your tracking number when we create the label. This does not indicate that your package has been dropped off at the post office yet.
If you need to change your shipping address, please contact us ASAP.
Please make sure you are submitting a legitimate address for your order to be delivered to. If USPS fails to deliver your package and it's sent back to us, you will have to pay an additional shipping fee in order for us to resend your package to a new address.
Refund Policy
Preordered items can be refunded/cancelled before prodution starts. Once production starts, you will NOT be able to cancel it.
All sales are considered final once shipped.
If you've received a defective product or the wrong item, please contact us within 14 days.